There's an old rule in sales that nobody ever really talks about: people don't buy what they understand — they buy what they've felt. A banner ad can tell you a car is safe. A 30-second spot can promise a gym will change your life. But neither of those things compares to the moment you settle into a Volvo on a coastal road in southern Spain and realize, somewhere around the third bend, that the car actually does what the brochure claimed. That moment — the lived, tactile, uns